Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
My product is not working how do I do ?
You need to contact our support service and give the more details possible on the issue, if you can send photos or a video it will even better. They will get back to you as soon as possible.
Can I buy your products on Amazon or other marketplaces?
Yes, our products are available on many marketplaces included Amazon, Ebay, and your local marketplaces. ANNEW products are redistributed by authorized resellers world-wild.
Frequently asked questions
The wheels of my robot vacuum are not turning
This is the answer
My robot vacuum cleaner do not star when I press on the "turn on" button
First you have to check if the power button on the side of the robot is turned on. If not, just turn it on before pressing the start button and it will work.
If the problem is not the power button then check the battery level, if the battery is critically low, the robot may not start. in this case you just have to charge the battery for 2 hours and try again.
If the problem is not the power button or the battery level then contact our customer support for professional assistance.
Will the ANNEW A1 robot vacuum cleaner automatically charging when low battery？
No. the ANNEW A1 doesn't have self-charging function.
How does the ANNEW A1 Robot Vacuum Cleaner recharge the battery if there is no recharging dock?
1. You should plug in the charging cord when the vacuum robot needs recharging.
2. Charging cord plugs directly into the vac bot When needs recharging.
Does the ANNEW A1 robot vacuum cleaner needs a filter?
Sure, the is a double filter built in the robot cleaner.
Primary filter : ABS+Nylon Secondary filter : HEPA
Can I start the cleaning process away from home with the ANNEW A1?
The ANNEW A1 is a basic model of robot vacuum cleaner which can not be remotely command away from home. You need to press the power button or the remote controller to turn it on or off.
Is ANNEW A1 robot good with animal hair?
It is good for pet hair. Don't worry about your pets.
What is the height of the robot cleaner to go under my bed/Sofa ?
The ANNEW A1 robot is 2.4 inches height.
How long to reply my email ?
The customer service is a busy department, but the response time can never be over 1 working day. So please just be patient and we will contact you soon.
How to get a promotion code?
We run promotions time to time, and all our customers are notified by email when there is a promotion going on. You can register for our newsletter so you won't miss any promotion.
You can contact us through our contact page! We will be happy to assist you.